Shipping, Exchanges, Returns and Refunds
All you need to know about shipping or returning your Can Too Foundation Merch supplied by Catfish Designs.
For all returns please login (click the person icon on the top right) and lodge your return through your account.
General Information
If any of the products you purchase are faulty and do not work as expected, please log in to your account to arrange to have them exchanged or refunded. There is a flat rate return or exchange fee of $15, this is charged when we approve the return or taken from the total refund amount.
Unfortunately we will not be able to exchange or refund used sportswear or swimwear due to hygiene concerns (unless faulty). If the price of items you want to exchange it for is greater than the one purchased, a payment for the difference may be required.
Shipping Australia wide
- All stock ships from our distribution centre in Warriewood, Sydney. This means your order is delivered to your door, fast!
- All stock that is available to order through our site will normally ship within the same business day if placed before our cut-off at 12:00pm AEST on business days
- Orders will be picked and shipped within 3-5 business days
- Shipping rates are calculated on your location and can be previewed prior to Checkout. Enter your delivery information in the Cart page to preview your shipping options and costs
- Shipping times depend on your location, however orders within Australia should arrive within 5-10 days of placing your order, subject to shipping method selected
- Once shipped, order can not be modified or cancelled
Returns
- Items purchased can be returned for a refund or exchange within thirty (30) days of receiving the item.
- The cost of a return are to be covered by the customer at a flat rate of $15.
- We do not accept any packages returned by Aust Post COD.
- Return items with all packaging – please include all product tags, labels & original packaging.
- Catfish Designs will process all returns and exchanges within two (2) working days of receiving the returned goods back with a completed Return Authorisation form
Repairs, Returns, Exchanges and Warranty
- For faulty, incorrectly supplied or damaged items, return shipping fees will be covered by Catfish Designs.
- Catfish Designs will assess all items returned for warranty assessment and our decision is final. Items not deemed to be covered by warranty (i.e abused, miss-use, wear and tear, improper care) will be returned at the customer expense
- For information on creating a return label for your warranty and where to drop off a parcel you are returning, please contact our returns department on 02 9999 4993 or email hello@catfishdesigns.com.au
- We do not accept any packages returned by Aust Post COD.
- Catfish Designs will process all repairs, returns and warranties within two (2) working days of receiving the returned goods back with a completed Return Authorisation form
- Items that require Repair will be prioritised with final ETA to be communicated on a case by case basis
- Should a replacement item no longer be available Catfish will offer an equivalent alternative or upgrade when necessary
