Shipping Information

Shipping, Exchanges, Returns and Refunds

All you need to know about shipping or returning your Catfish purchases, inc Free Shipping and Limited Free Returns.  

For all returns please complete the Return Authorisation Form - found at this link https://www.catfishdesigns.com.au/pages/return-authorisation-form 

If any of the products you purchase are faulty and do not work as expected, please fill out the form below to arrange to have them exchanged or refunded. Unfortunately we will not be able to exchange or refund used sportswear or swimwear due to hygiene concerns (unless faulty). If the price of items you want to exchange it for is greater than the one purchased, a payment for the difference may be required.

Shipping & Free Shipping

  • Free Shipping is only available on standard retail items and excludes all custom and club wear
  • All stock ships from our distribution center in Warriewood, Sydney. This means your order is delivered to your door, fast!
  • All stock that is available to order through our site will normally ship within the same business day if placed before our cut-off at 12:00pm AEST on business days
  • All orders after this will go out the very next business day
  • Orders over $99AUD (before shipping) are eligible for free standard shipping within Australia
  • International Orders are not eligible for Free Shipping, however we do have very competitive shipping rates available
  • Shipping rates are calculated on your location and can be previewed prior to Checkout. Enter your delivery information in the Cart page to preview your shipping options and costs
  • Shipping times depend on your location, however orders within Australia should arrive within 1-5 days of placing your order, subject to shipping method selected
  • Once shipped, order can not be modified or cancelled

International Shipping

  • North America, Mainland Europe (inc UK) and Parts of Asia of a flat rate of $30AUD for DHL International Express shipping. Allow up to 5 working days for delivery
  • Countries not covered by Nth America, Europe and Asia have a flat rate of $80AUD for DHL International Express shipping. Allow up to 9 working days for delivery
  • All local country taxes (i.e VAT or GST) and any extra local delivery costs incurred are the customers responsibility.

Limited Free Returns

  • Free Returns is only available on normal retail items and excludes all custom and club wear
  • Items purchased and returned within ten (10) days of receiving the item are eligible for free return shipping (Australia Only)
  • Items purchased and returned after ten (10) days of receiving the item are done so at the customers expense
  • For information on creating a return label for your warranty and where to drop off a parcel you are returning, please contact our returns department on 02 9999 4993 or email sales@catfishdesigns.com.au
  • We do not accept any packages returned by Aust Post COD.
  • We cannot refund costs for returns sent outside of our shipping system
  • Return items with all packaging – please include all product tags, labels & original packaging.
  • Catfish Designs will process all returns and exchanges within two (2) working days of receiving the returned goods back with a completed Return Authorisation form
  • Available on full priced items only 

Repairs, Returns, Exchanges and Warranty

  • For faulty, incorrectly supplied or damaged items, return shipping fees will be covered by Catfish Designs.
  • Catfish Designs will assess all items returned for warranty assessment and our decision is final. Items not deemed to be covered by warranty (i.e abused, miss-use, wear and tear, improper care) will be returned at the customer expense
  • For information on creating a return label for your warranty and where to drop off a parcel you are returning, please contact our returns department on 02 9999 4993 or email sales@catfishdesigns.com.au
  • We do not accept any packages returned by Aust Post COD.
  • Catfish Designs will process all repairs, returns and warranties within two (2) working days of receiving the returned goods back with a completed Return Authorisation form
  • Items that require Repair will be prioritised with final ETA to be communicated on a case by case basis
  • Should a replacement item no longer be available Catfish will offer an equivalent alternative or upgrade when necessary

Refunds

  • All refunds will be processed within two (2) working days of approval.
  • Refunds can only be made back to the payment method used for your order.
  • Refunds of items purchased on sale or at a discounted rate will only ever be refunded at the rate purchased.
  • Please allow up to five (5) days after Catfish Designs has completed your refund for your financial institution to take receipt of the refund into your account.

Custom Tri Options

  • Due to the one off production of any Custom options, we can not offer a refund or exchange, unless the item is faulty
  • We strongly advise using a Catfish Designs retail equivalent to ensure you are happy with fit and performance prior to ordering a custom designed item
  • Custom production doesn't commence until final approval and sign-off along with payment in full are all completed
  • Production can take up to 6 weeks plus shipping