Shipping

• For orders placed online, shipping will be automatically calculated and applied at checkout.
• If you place an order through our team, we'll quote your shipping and include it in your invoice
• Orders dispatch from Warriewood, Sydney.
• Pickup is available Monday-Friday 9am-4pm AEST. Address is Unit 39/6 Jubilee Ave, Warriewood NSW 2102.
• Orders within Australia typically use Australia Post or StarTrack. International orders typically ship DHL express. .

Returns & Refunds

• Due to the one-off production of any custom options, we cannot offer a refund or exchange unless the item is faulty.
• Wrong size or wrong fit is considered a change of mind and cannot be facilitated. Please carefully review your size prior to ordering. Size guides are available on all product pages, or contact us directly for specific sizing help.
• We strongly advise ordering a sample or trying a LAB retail equivalent to ensure you are happy with fit and performance prior to ordering a custom item.
• Custom production does not commence until final approval, sign-off, and payment in full are all completed.
• Production can take up to 10 weeks plus shipping.

Repairs & Warranty

• For faulty, incorrectly supplied, or damaged items, please contact us. We will make it right..
• Catfish Designs will assess all items returned for warranty. Our decision is final. Items not deemed to be covered by warranty (abuse, misuse, wear and tear, improper care) will be returned at the customer's expense.
• Should a replacement item no longer be available, Catfish will offer an equivalent alternative or upgrade where necessary.

Refunds

• Refunds are only offered for manufacturing faults and when we cannot supply an alternative.
• No refunds for change of mind or incorrect sizes.